Find your answer among the following
Frequently Asked Questions
We work with the utmost professionalism and dedication in order to minimize the risk of unwanted breakage. In the event that any damage does occur, we have an insurance to insure your belongings.
In most removal companies, the quote includes collection, transport in a professional moving truck, delivery and a basic insurance, carried out by specialized personnel. . Packing, unpacking and delivery of material, unless otherwise specified, is not always included.
We will arrange all documentation for you in advance, so that the border crossing or customs poses no problems or delivery delays. Being specialists in international removals, has given us extensive knowledge on all the necessary procedures both in Europe and in the rest of the countries.
Shipping containers come in different sizes and capacities, so you can either use a whole one, or share one if your items are not enough to fill it up. We have got plenty of experience, so we will assist you in this process. With regard to delivery, it will be door to door if the country’s legislation permits it; otherwise it will be a door to port service. We handle all export procedures.
We don’t only assemble and disassemble furniture; we do it in a quick and efficient way. You’ll be surprised! Forget spending hours searching for the screws and tools to assemble your furniture.
Sure! We usually say: from one box to the whole house. Many of our services include partial removals, such as transporting some boxes, a piece of furniture, a bicycle or a sofa… It doesn’t matter how small it is. You can either bring it to our facilities until it is loaded on a truck, or we can go and pick it up. It’s up to you!
It is a space in our facilities where you can leave your furniture or personal items for a certain period of time. Whether you're spending a sabbatical year abroad, or are away for only a short season. You will only pay for the time you need the space. Your belongings will be under 24 hour security, insurance and all guarantees. We have storage spaces in Malaga and Germany.
The big day has arrived at last! It’s the day you have been waiting for. Our advice is that you remain calm, especially if you have chosen us to carry out your removal. Our staff will handle everything. We will arrive at the agreed time, and our team will get down to work. You don’t need to worry about anything. Our staff will organize the load order and will pack and disassemble your furniture if we have agreed so previously, with utmost professionalism.
Our staff is fully uniformed; there is no room for confusion. Our logo is very easily recognizable :)
Yes, piano transportation (of both upright pianos and grand pianos), forms part of our services.
Almost all moving companies will give you the same advice: for your peace of mind, carry your most valuable items like jewelry with you. We recommend you do the same with your personal and health documentation.
We need to be informed in advance about the transport of items that have a special value or that are particularly fragile or delicate. Some require special and possibly tailored, packaging. Some valuables like artwork may require special insurance, when not covered by a basic insurance. Let us know in advance to avoid surprises and to take the necessary precautions. We will insure and transport your most valuable items.
No, because of the regulations and due to safety reasons, we cannot transport live animals. It is best that it travels to your new destination with you. This can be done with most airlines, by previously informing them and by carrying the animal’s documentation on the trip. Note that in some countries the entry of animals is not allowed.
If you have come this far, we want to thank you. Our name says it all! We transport your belonging s with all our love and utmost care. We believe there is a closer way to carry out removals, by making the process clearer, more flexible and more focused on your needs. For us, it is our passion. A move is something very personal, requiring commitment and mutual trust. Would you let anyone into your home? With Hakotrans, your belongings are in good hands. We would like to meet you. We would like to accompany you.